Personal Agent

At your core, you believe that everyone has the right to direct their own life. You understand that each person is born with value and rights. You genuinely care about people, and want nothing more than to see those around you not only succeed, but thrive in what they do. You know that takes effort and team work, and you are eager to do your part.

You like to communicate with people - on the phone, in person and in group settings. You enjoy being part of a team - collaborating on issues, sharing what you learn and asking others for help. Yet, you are self-motivated and organized. Creatively looking at situations and problem-solving solutions is fun for you.

Key tasks of the Personal Agent:

  • Identify the customer's strengths, interests and abilities with a focus on their goals and dreams.

  • Occasionally helping customers see new possibilities for their lives.

  • Assess areas of need with consistently applied standards.

  • Develop person-centered plans; ensuring the customer's interests and goals drive the process.

  • Connect customers with local resources that match their interests and needs.

  • Monitor the success and effectiveness of these supports; helping the customer make adjustments as necessary to meet the their goals.

Wondering if you might be who we are looking for?
We are looking for someone with these skills and qualifications:

  • A bachelor degree in a Human Service Related field with relevant experience is preferred. Minimum qualifications require at least 3 years of experience in Human Services.

  • Knowledge of case management principles and the Oregon IDD service system.

  • Excellent written and verbal communication skills. (bilingual abilities are a plus)

  • Comfortable and capable with computers.

  • Professionalism in both attitude and appearance.

  • Accepting of shifting and changing processes and procedures.

  • Courage and openness to receive constructive feedback.

  • Ability to work under pressure in a fast-paced, time-sensitive environment while working under multiple deadlines.

  • Willingness to work evenings and weekends, as needed.

  • Reliable transportation, good driving record and ability to attend meetings in various locations.