Lead Personal Agent

At your core, you believe that everyone has the right to direct their own life. You understand that each person is born with value and rights. You genuinely care about people, and want nothing more than to see those around you not only succeed, but thrive in what they do. You know that takes effort and team work, and you are eager to do your part.

You like to communicate with people - on the phone, in person and in group settings. You enjoy being part of a team - collaborating on issues, sharing what you learn and asking others for help. Yet, you are self-motivated and organized. Creatively looking at situations and problem-solving solutions is fun for you.

People naturally look to your example, and trust you. You are willing to do your research, because you like to know rules and processes. Coworkers see you as dependable, reliable and consistent. You know how to encourage and motivate others. 

You have experience as a successful case manager, and are ready to be the "go to" person on a team. You are able to see the big picture - understanding how the system works and maybe even some of the reasons why it works the way it does. You know what quality work looks like and, more importantly, you know what a quality life looks like. Being able share what you know and help others learn what you have figured out excites you.

Key tasks of the Lead Personal Agent:

  • Train, mentor and supervise a small team of Personal Agents.

  • Provide technical assistance to team members regarding agency, state and federal requirements.

  • Provide Quality Assurance guidance and support related to Individual Support Plans, supporting documents, and progress notes.

  • Serve as the liaison between Personal Agents and Management.

  • Represent RCO, as assigned by the Executive Director, at public events.

  • Function as the primary liaison with local partner agencies.

  • May also work with a small number of customers directly.

Wondering if you might be who we are looking for?
We are looking for someone with these skills and qualifications:

  • A bachelor degree in a Human Service Related field with at least 2 years of relevant experience is preferred.

  • Minimum qualifications require at least 5 years of experience in Human Services.

  • Thorough knowledge of case management principles and the Oregon IDD service system.

  • Demonstrated commitment to self-determination and personalized support, with at least 2 years of experience in person-centered planning and support approaches.

  • Excellent written and verbal communication skills. (bilingual abilities are a plus)

  • Comfortable and capable with computers.

  • Professionalism in both attitude and appearance.

  • Accepting of shifting and changing processes and procedures.

  • Courage and openness to receive constructive feedback.

  • Ability to work under pressure in a fast-paced, time-sensitive environment while working under multiple deadlines.

  • Willingness to work evenings and weekends, as needed.

  • Reliable transportation, good driving record and ability to attend meetings in various locations.